Privacy Policy

Privacy Policy – Madhatter Bed and Breakfast

Last updated: 11 March 2026

Madhatter Bed and Breakfast (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website madhatterbandb-hayle.co.uk or contact us directly.

1. Who We Are

Madhatter Bed and Breakfast
Hayle, Cornwall, United Kingdom
Email: enquiries@madhatterbandb-hayle.co.uk

We are the data controller responsible for your personal information.

2. What Personal Data We Collect

Information you provide directly

When you contact us through our website, email, or phone, we may collect:

• Name
• Email address
• Phone number (if provided)
• Booking details
• Any information you include in your message

Information collected automatically

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Cookie preferences

This is collected through essential cookies and analytics tools (if enabled).

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Manage bookings
• Provide customer support
• Improve our website and services
• Maintain website security (including spam protection)
• Comply with legal obligations

We do not sell or share your data with third‑party advertisers.

4. Google reCAPTCHA v3

We use Google reCAPTCHA v3 to protect our website from spam and abuse.
reCAPTCHA analyses interactions on the site to determine whether the visitor is a human or an automated bot. This may include:

• IP address
• Device and browser information
• Behavioural patterns
• Referrer URL

This processing is carried out for security purposes.

Use of reCAPTCHA is subject to:

• Google Privacy Policy: https://policies.google.com/privacy
• Google Terms of Service: https://policies.google.com/terms

5. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

• Consent – when you submit a contact form
• Contract – when you make or discuss a booking
• Legitimate interests – to maintain website security and improve our services
• Legal obligation – where required by law

6. How Long We Keep Your Data

We keep personal data only as long as necessary:

• Enquiry emails: up to 12 months
• Booking information: up to 7 years (for accounting/legal purposes)
• Website logs: up to 12 months

You may request deletion at any time.

7. Sharing Your Information

We may share your data with:

• Email hosting providers
• Website hosting provider (one.com)
• Security and anti‑spam services (e.g., Google reCAPTCHA)

We do not share your data with advertisers or unrelated third parties.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Withdraw consent
• Object to certain processing
• Request data portability
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact:
enquiries@madhatterbandb-hayle.co.uk

9. Cookies

For detailed information about how we use cookies, please see our Cookie Policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Madhatter Bed and Breakfast
Email: enquiries@madhatterbandb-hayle.co.uk